ITIL® – IT Service Management


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

What is ITIL®?

Developed by the Cabinet Office, ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 2,000,000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.

ITIL® enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.

ITIL® is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.

ITIL® Certifications & ITIL Exams

The ITIL®4 certification program is designed to be flexible and tailored to meet the unique learning needs of both individuals and organizations. This approach utilizes a modular, multi-tiered structure, which allows for a comprehensive understanding of service management to be developed. By following this approach, individuals can either gain a broad and in-depth view of the subject matter, or alternatively, focus their attention on specific areas of expertise.

This flexibility is achieved by offering a range of certification levels, starting from the foundation level, which provides a basic understanding of the key concepts, to the expert level, which is the highest level of certification available. This tiered approach enables individuals to progress through the program at their own pace and to focus on the areas that are most relevant to their job role.

In addition to the flexible structure, the ITIL®4 certification program is also designed to be adaptable to the organizational requirements. For example, organizations can choose to focus on specific areas of IT service management that are most critical to their operations. This enables them to create a customized program that meets their specific needs and ensures that their employees receive the training that is most relevant to their job role.

Overall, the ITIL®4 certification program provides a comprehensive and flexible approach to learning about service management. Whether you are an individual looking to expand your knowledge or an organization looking to train your employees, this program offers a solution that can be adapted to meet your specific needs and requirements.

ITIL®4 Foundation provides a comprehensive operating framework for the development, implementation, and continuous improvement of digital products and services.

Read more about ITIL®4 Foundation >>

ITIL®4 Certification Streams


ITIL® Related Downloads


To inquire online about our award-winning training, please complete the form and SAS Management representative will contact you.

Have a Question?

By clicking "Submit", you are agreeing to our Privacy and Cookies Policy.