ITIL®4 Specialist: Drive Stakeholder Value
ITIL®4 Specialist: Drive Stakeholder Value
The ITIL®4 Drive Stakeholder Value (DSV) certification aims to give the candidate knowledge of all types of interactions between a service provider and their customers, users, suppliers, and partners, including key customer experience, user experience and journey mapping concepts.
ITIL®4 Drive Stakeholder Value (DSV) Course Syllabus
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