ITIL® · Foundation
ITIL® Foundation (Version 5)
The latest evolution of the world's most widely adopted IT service management framework — integrating AI, automation, sustainability and digital product lifecycle management into how IT services are designed and delivered.
- Level
- Foundation
- Duration
- 3 days
- Delivery
- Live online · Classroom · On-site for teams
- Certification
- Exam included
Who it is for
- IT professionals, service desk staff and system administrators
- IT managers, CIOs and digital transformation leaders
- Professionals new to ITIL® or upgrading from previous versions
- Organizations adopting modern IT service management practices
What you will learn
- Understand the ITIL® Service Value System (SVS) and how it drives value
- Learn key ITIL® practices and principles for modern organizations
- Explore how ITIL® supports AI integration and automation
- Apply service management concepts in real-world scenarios
- Align IT services with business goals and customer experience
- Gain insight into continuous improvement and digital transformation
Exam, prerequisites and inclusions
Examination
Official ITIL® Foundation (Version 5) certification exam, included.
Prerequisites
None. If you already hold ITIL® 4 Foundation, the one-day ITIL® Foundation Bridge (Version 5) is the shorter route.
Your enrollment includes
- Official ITIL® exam voucher
- Comprehensive training materials
- Exam preparation support and guidance
- Post-training assistance from SAS Management, Inc.
Exam at a glance
- Questions
- 40 multiple choice
- Time
- 60 minutes
- Pass mark
- 65%
- Format
- Closed book
- Prerequisites
- None
Source: PeopleCert — ITIL Foundation (Version 5), checked 5 November 2026. The accrediting body's own page is the final word.
Upcoming runs
Hours are Manila time (UTC+8). Reserving a seat sends a request to your advisor; nothing is charged online.
Frequently asked questions
What is the ITIL® Foundation (Version 5) exam like?
40 multiple-choice questions in 60 minutes, closed book. The pass mark is 65%. There are no prerequisites.
Is ITIL® (Version 5) suitable for beginners?
Yes. The Foundation level is designed for both beginners and experienced professionals.
Can I attend the training online?
Yes. We offer live instructor-led online training as well as in-person sessions in Makati.
Is the certification exam included?
Yes. The official ITIL® Foundation (Version 5) exam voucher is included.
How is ITIL® (Version 5) different from previous versions?
ITIL® (Version 5) focuses more on AI, automation, digital services and end-to-end value delivery, making it highly relevant for modern organizations.
I have an ITIL® 4 Foundation certification. How should I transition?
You do not need to re-take Foundation to progress to upper-level ITIL® (Version 5) modules — ITIL® 4 qualifications are recognized as prerequisites. For a quick update, the one-day ITIL® Foundation Bridge (Version 5) covers the key changes and includes a short exam; successful candidates receive the ITIL® Foundation (Version 5) certificate.
I have an ITIL® v3 Foundation certification. How should I transition?
ITIL® v3 Foundation is not accepted as a prerequisite for ITIL® (Version 5) upper-level certifications. The recommended path is ITIL® Foundation (Version 5) training and examination.
Pricing by proposal. Fees depend on the number of participants, delivery format and exam options. Accreditation marks used under licence; see trademark notices at www.saservices.com.ph/accreditations/