Program Overview

In many ways, Total Quality Management, or TQM is difficult to encapsulate because it was never clearly defined industry-wide. For some, it provided a framework for continuous improvement and an abundance of tools; for others, a philosophy of value to society; to others, more of the same experience of the post-war quality movement, repackaged under a different name.

This course presents the various TQM frameworks, concepts, and quality improvement tools necessary for implementing the quality culture that characterizes world-class organizations. It explore the key actions necessary for transforming business and not-for-profit organizations into world-class organizations that deliver ever-improving value to their customers, clients and constituents.


2 - Day Program

Learning Objectives

At the end of this training, participants will be able to:

  • Appreciate the concept of Total Quality Management (TQM) and gain capacity to communicate across interested parties its importance
  • Adopt TQM as a fundamental business strategy through the application of methodologies, tools and techniques associated with TQM
  • Implement a TQM-driven business strategy and gain knowledge on enabling cultural transformation within the organization adopting quality practices.

Target Audience

  • C-level executives
  • Leaders across middle and first levels of management (e.g. facilities and operations managers, supply chain specialists)
  • Internal Assessors/ Auditors
  • Quality practitioners
  • Risk practitioners
  • Interested industry practitioners

Training Course Outline


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