Service Desk Analysts and Service Desk Managers can now be certified in the Philippines

“Help Desk”, “IT Help Desk”, “Technical Support”, “Support Technician”, “Service Desk Associate”, “Service Desk Analyst”, or simply “that IT guy” may have slightly different responsibilities and are called differently across different organizations.  However, our technologies and management of different problems have evolved, thus, there was a need for standardization.

Service Desk Institute, a company in the UK offering globally-accepted Service Desk Certification (SDC) programme, is the only benchmarking scheme based on industry best practice standards, designed specifically to certify service desk quality.

Started in 1988, SDI has been connecting IT service professionals for over 30 years. They currently have 7 Global SDI partners worldwide.

SAS Management, Inc., Asia’s leading training and consulting company has just become SDI’s only authorized Global Partner in the Philippines, one of the only seven global partners.

As an SDI partner, SAS Management, Inc. provides service desk certification audits, consultancy, training and qualification courses, and events. The SDI head office in London supports partners to set up local SDI operations through hands-on training, mentoring, and marketing.

According to The Service Desk Benchmarking Survey of 2017*, SDI and technical qualifications have increased in popularity. Since customer satisfaction is important in many industries nowadays, it is the main indicator for success on the service desk., an American website providing information about salary, benefits, and compensation information, states that a Service Desk Analyst in the Philippines can earn an annual salary of PHP310,405 and a Service Desk Manager’s average annual salary is PHP  1,199,877.  Both of which can significantly increase upon being certified by SDI. 

To know more about our Certified Service Desk Analyst and Certified Service Desk Manager courses, you may visit our website: You may also contact our Metro Manila office (Makati and Ortigas) at +63 (2) 654-5951 and Cebu office at (032) 416-0361. 




*The Service Desk Benchmarking Survey was distributed to over 12,000 IT professionals during August to September 2017.