Quality has a long trace of transforming industries with its philosophical and process-oriented concepts and techniques. It reviews the history of quality and examines the wide variety of philosophies, concepts and techniques for managing, controlling and improving quality. Finally, it takes a step-bystep approach through the implementation process
This course will present the various quality frameworks, concepts and tools necessary for implementing the quality culture that characterizes world-class organizations and explore key actions necessary for transforming business and non-profit organizations into world-class organizations that deliver value to customers, clients and constituents.
1 - Day Program
At the end of this training, participants will be able to:
- Have an appreciation on the concepts of quality
- Adopt TQM as a fundamental business strategy
- Communicate and implement quality tools and techniques that are applicable to the organization
- Team Leaders and staff involved in quality practices
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