Quality has a long trace of transforming industries with its philosophical and process-oriented concepts and techniques. It reviews the history of quality and examines the wide variety of philosophies, concepts and techniques for managing, controlling and improving quality. Finally, it takes a step-bystep approach through the implementation process

This course will present the various quality frameworks, concepts and tools necessary for implementing the quality culture that characterizes world-class organizations and explore key actions necessary for transforming business and non-profit organizations into world-class organizations that deliver value to customers, clients and constituents.

1 - Day Program

At the end of this training, participants will be able to:

• Have an appreciation on the concepts of quality
• Adopt TQM as a fundamental business strategy
• Communicate and implement quality tools and techniques that are applicable to the organization

• Managers
• Supervisors
• Team Leaders and staff involved in quality practices