Program Overview

The two-day training course is designed for resources and managers who are responsible for establishing and maintaining quality standards in their organization. It goes through the steps of creating a Quality Management Plan that is customer centric.


2 - Day Program

Learning Objectives

At the end of this training, participants will be able to:

  • Define Quality from the Customer’s point of view
  • Know the various tools and techniques used in managing quality
  • Define Key Performance Indicators (KPI’s) in the organization that are Critical-to-Quality (CTQ)
  • Develop a draft but readily usable quality management plan for the organization

Training Course Outline


To inquire online about our award-winning training, please complete the form and SAS Management representative will contact you.

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