This official ITIL Intermediate certification course enables you to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization.

It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:

• Strategy Management for IT Services
• Business Relationship Management
• Financial Management
• Demand Management
• Service Portfolio Management
• Service Catalog Management
• Service Level Management
• Supplier Management

4 - Day Program

At the end of this training, participants should be able to understand:

• Prepare for and take the ITIL Service Offerings and Agreements (SOA) Exam
• Outline key activities for the SOA processes
• Achieve operational excellence using the SOA activities and functions
• Measure the success of SOA by evaluating challenges, critical success factors and risks

• Business Relationship Managers
• Service Portfolio Managers
• Service Catalogue Managers
• Service Level Managers
• Supplier Managers/Senior IT Managers / Directors
• IT / business managers
• IT / business process owners
• IT practitioners