Program Overview

This official ITIL Intermediate certification course enables you to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization.

It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:

  • Strategy Management for IT Services
  • Business Relationship Management
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Service Catalog Management
  • Service Level Management
  • Supplier Management


4 - Day Program

Learning Objectives

At the end of this training, participants should be able to understand:

  • Prepare for and take the ITIL Service Offerings and Agreements (SOA) Exam
  • Outline key activities for the SOA processes
  • Achieve operational excellence using the SOA activities and functions
  • Measure the success of SOA by evaluating challenges, critical success factors and risks

Target Audience

  • Business Relationship Managers
  • Service Portfolio Managers
  • Service Catalogue Managers
  • Service Level Managers
  • Supplier Managers/Senior IT Managers / Directors
  • IT / business managers
  • IT / business process owners
  • IT practitioners

Training Course Outline


To inquire online about our award-winning training, please complete the form and SAS Management representative will contact you.

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