The ITIL® 4 Specialist: Create, Deliver and Support (CDS) module provides professionals with the practical skills to design, build, deliver, and support IT-enabled products and services. This training focuses on integrating value streams, improving workflows, and ensuring end-to-end service management to meet evolving business and customer needs.

By applying ITIL® 4 practices, participants will learn how to align development, operations, and support teams; optimize service performance; and implement modern working practices such as Agile, DevOps, and Lean. The course highlights how organizations can balance reliability with innovation, while achieving high-quality service delivery.

Ideal for IT managers, service desk leaders, operations staff, and digital transformation professionals, the ITIL® 4 Specialist: Create, Deliver and Support certification demonstrates the ability to manage service value chains, deliver business-focused outcomes, and enhance customer satisfaction.

Enrollment in this ITIL® 4  training includes one official exam voucher.