The ITIL® 4 Practitioner: Collaborate, Assure and Improve (CAI) module equips professionals with the skills to strengthen collaboration across teams, assure quality in IT services, and drive continual improvement throughout the organization. This training emphasizes practical methods for enhancing communication, building trust, and ensuring service delivery meets business and customer expectations.

Through ITIL® 4 practices, participants will learn to apply structured approaches for stakeholder engagement, service validation, and process improvement, enabling IT teams to deliver consistent value. The course bridges organizational silos, ensuring IT becomes a true business enabler.

Ideal for IT managers, quality assurance specialists, service management professionals, and leaders driving transformation, the ITIL® 4 Practitioner: Collaborate, Assure and Improve certification validates the ability to foster collaboration, maintain service excellence, and lead organizations in a culture of continuous improvement.

Enrollment in this ITIL® 4  training includes one official exam voucher.