The ITIL® 4 Practice Manager (PM) designation validates expertise in applying ITIL® practices to design, manage, and continually improve IT services. To achieve this certification, learners must complete 5 individual ITIL® practice modules (or equivalent bundles) along with the ITIL® 4 Specialist: Create, Deliver and Support (CDS) module.
This track emphasizes deep, hands-on knowledge of ITIL® practices such as incident management, change enablement, service request management, problem management, monitoring and event management, and more. By combining theory with real-world application, the ITIL® 4 Practice Manager certification helps professionals and organizations enhance efficiency, strengthen service quality, and maximize business value.
Ideal for IT service managers, operations leaders, and professionals seeking advanced specialization, the Practice Manager designation demonstrates the ability to deliver excellence across core ITIL® practices while supporting digital transformation and organizational growth.
| Service Desk (SD) |
| Incident Management (INM) |
| Problem Management (PRM) |
| Service Request Management (SRM) |
| Monitoring and Event Management (MEM) |
| Change Enablement (CE) |
| Release Management (RM) |
| Service Configuration Management (SCM) |
| Deployment Management (DM) |
| IT Asset Management (ITAM) |
Collaborate, Assure and Improve
| Continual Improvement (CI) |
| Service Level Management (SLM) |
| Relationship Management (RSM) |
| Information Security Management (ISM) |
| Supplier Management (SM) |
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