The ITIL® 4 Managing Professional (MP) designation equips IT professionals with the practical and technical knowledge needed to manage IT services, teams, and workflows effectively. To achieve this certification, learners must complete the four specialist modules: Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan and Improve (DPI).

This track emphasizes the ability to run successful IT-enabled services, optimize operations, and deliver business value in dynamic and digital-first environments. By combining core service management skills with modern practices like Agile, DevOps, and Lean, the ITIL® 4 Managing Professional certification ensures professionals can adapt quickly, meet customer expectations, and contribute to organizational success.

Ideal for IT managers, service desk leaders, operations staff, and digital transformation professionals, the Managing Professional designation validates advanced expertise in ITIL® practices and prepares professionals to lead teams in delivering end-to-end IT services.

• Direct, Plan and Improve
• High Velocity IT
• Drive Stakeholder Value
• Create, Deliver and Support