Build the knowledge and practical skills needed to manage modern digital products and services with our ITIL Foundation (Version 5) Online Training in the Philippines.

Delivered through live, instructor-led sessions via Zoom, this course introduces the essential ITIL concepts, principles, and practices used by organizations to improve service quality, create measurable value, and respond effectively to changing customer and business requirements.

The latest ITIL Foundation training reflects today’s technology-driven and AI-enabled working environments. Participants will develop a clearer understanding of digital product and service management, value creation, service relationships, governance, continual improvement, experience design, and the responsible use of artificial intelligence.

Through practical examples, guided discussions, and structured learning activities, participants will learn how ITIL can help organizations:

• Align digital products and IT services with business objectives
• Improve service quality and customer experience
• Strengthen collaboration between IT and business teams
• Make better decisions across the product and service lifecycle
• Apply governance, measurement, and continual improvement
• Use AI responsibly within modern service management environments

This online ITIL Foundation Version 5 training is ideal for IT professionals, service desk personnel, technical support teams, IT operations staff, project managers, business analysts, process owners, digital transformation teams, and professionals beginning a career in IT service management.

The live Zoom format allows participants from Metro Manila and throughout the Philippines to attend interactive training without the time and expense of travelling. Participants can ask questions, discuss real workplace situations, and learn directly from an experienced instructor.

Take the first step toward understanding the world’s leading framework for digital product and service management. Enrol in the ITIL Foundation (Version 5) Online Training via Zoom and prepare confidently for the certification examination.

View our calendar for class schedules.