The ITIL® 4 Specialist: Business Relationship Management (BRM) module provides professionals with the knowledge and practical tools to strengthen relationships between service providers and their customers, users, and stakeholders. This training focuses on fostering trust, managing expectations, and ensuring that IT and digital services deliver measurable value across the customer journey.

Using ITIL® 4 best practices, participants will learn how to engage effectively with stakeholders, translate business needs into service outcomes, manage demand, and co-create value. The course highlights proven methods to improve satisfaction, increase service adoption, and build long-term partnerships that drive organizational success.

Ideal for business relationship managers, service delivery managers, account managers, and IT leaders, the ITIL® 4 Specialist: Business Relationship Management certification validates expertise in bridging business needs with IT capabilities and creating impactful, value-driven relationships.

Enrollment in this ITIL® 4  training includes one official exam voucher.