The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) module empowers professionals to strengthen relationships with customers, users, and stakeholders by guiding them through the entire customer journey. This training emphasizes co-creation of value, effective engagement, and ensuring services meet and exceed business expectations.

With ITIL® 4 practices, participants will learn how to design and improve customer experiences, manage demand and service interactions, and translate stakeholder needs into measurable outcomes. The course highlights practical techniques for building trust, improving satisfaction, and aligning services with organizational strategy.

Ideal for business relationship managers, service delivery managers, customer experience leaders, and IT professionals focused on stakeholder engagement, the ITIL® 4 Specialist: Drive Stakeholder Value certification validates the ability to create meaningful partnerships, enhance service value, and achieve lasting business impact.

Enrollment in this ITIL® 4  training includes one official exam voucher.