Program Overview

Delivering first class customer service holds real benefits for an organization. Representatives who understand excellent customer service not only hold the key to customer retention & engagement but also make a real contribution to a positive work culture.

Our comprehensive course will build on your existing customer service skills and help you develop new strategies to improve service levels, understand and connect with your customers and facilitate constructive outcomes when dealing with customer dissatisfaction.


1 - Day Program

Learning Objectives

At the end of this training, participants will be able to:

  • Identify what you and your organization have to offer customers and clients.
  • Employ service excellence strategies to retain current and attract new customers
  • Be perceived as a professional through body language, effective questioning and active listening
  • How to enhance your people skills in dealing with different types of customers.

Target Audience

Any professional who directly deals with customers, Customer service Providers, Sales Representatives, Receptionists and Telephone Handlers, Front liners and all other professionals.

Training Course Outline


To inquire online about our award-winning training, please complete the form and SAS Management representative will contact you.

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