Service Desk Analyst (February 28 to March 2, 2022)

Date(s) - Feb 28,2022 - Mar 02,2022
1:00 pm - 5:00 pm

SAS Management, Inc. Virtual Classrooms, Makati, Philippines - Anywhere using Zoom


Excellent Service Desk support is vital to ensure a company consistently delivers the required IT
service levels. The responsibilities of the support analyst are many and they evolve constantly, so, a
diverse skill set is required to meet the challenging demands placed on them. The course also looks
at support methodologies and technologies and the tools utilized within the
Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the
importance of metrics; the implementation of service management processes and effective problem-solving techniques that a Service Desk Analyst can utilize. It is based upon the standards and
objectives for SDI’s Service Desk Analyst qualification and ensures that students are provided with
the knowledge, information and tools to take the SDA exam

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