ITIL® Service Offerings & Agreement (SOA)

Date(s) - Dec 17,2019 - Dec 20,2019
9:00 am - 5:00 pm

Online via Zoom, from the Philippines - Makati
Online via Zoom, from the Philippines


This official ITIL Intermediate certification course enables you to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization.

It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:
• Strategy Management for IT Services
• Business Relationship Management
• Financial Management
• Demand Management
• Service Portfolio Management
• Service Catalog Management
• Service Level Management
• Supplier Management

Duration 4- Day Program

Learning Objectives
At the end of this training, participants should be able to understand:
• Prepare for and take the ITIL Service Offerings and Agreements (SOA) Exam
• Outline key activities for the SOA processes
• Achieve operational excellence using the SOA activities and functions
• Measure the success of SOA by evaluating challenges, critical success factors and risks

Target Audience
• Business Relationship Managers
• Service Portfolio Managers
• Service Catalogue Managers
• Service Level Managers
• Supplier Managers/Senior IT Managers / Directors
• IT / business managers
• IT / business process owners
• IT practitioners

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