ISO 20000: ITSM-Lead Auditor(February 14-18, 2022)

Date(s) - Feb 14,2022 - Feb 18,2022
2:00 pm - 5:00 pm

SAS Management, Inc. Virtual Classrooms, Makati, Philippines - Anywhere using Zoom


ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an
IT Service Management System (ITSMS) audit by applying widely recognized audit principles,
procedures and techniques. During this training course, you will acquire the knowledge and skills to
plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1
certification process.
Based on practical exercises, you will be able to master audit techniques and become competent to
manage an audit program, audit team, communication with customers, and conflict resolution.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a
“PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate,
you will demonstrate that you have the capabilities and competencies to audit organizations based on
best practices.

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