The ITIL® 4 Leader: Direct, Plan and Improve (DPI) module provides leaders and managers with the skills to drive strategy, implement governance, and foster a culture of continuous improvement across the organization. This training emphasizes aligning IT and digital services with business goals, enabling organizations to adapt to change and deliver long-term value.

Through ITIL® 4 practices, participants will gain practical methods for setting direction, planning strategically, measuring performance, and embedding agile and Lean approaches into daily operations. The module is key for building strong leadership capabilities that balance innovation with risk management, ensuring IT is positioned as a true business partner.

Ideal for C-suite leaders, IT managers, consultants, and professionals responsible for organizational change and governance, the ITIL® 4 Leader: Direct, Plan and Improve certification demonstrates the ability to lead transformation, implement strategy, and achieve sustainable success in the digital era.

Enrollment in this ITIL® 4  training includes one official exam voucher.