Service Desk & Operations · Foundation
SDI Service Desk Analyst
The practical skills needed to deliver professional, customer-focused IT support — service management, communication, incident handling and problem-solving — with preparation for the SDI Service Desk Analyst certification.
- Level
- Foundation
- Duration
- 3 days
- Delivery
- Live online · On-site for teams
- Certification
- Exam included
Who it is for
- Service desk analysts and help desk personnel
- IT support professionals
- Customer support teams
What you will learn
- Internationally recognized service desk practices
- Communication and customer handling
- Incident handling and problem-solving
Exam and prerequisites
Examination
SDI Service Desk Analyst certification exam, included.
Upcoming runs
Hours are Manila time (UTC+8). Reserving a seat sends a request to your advisor; nothing is charged online.
Talk to an advisor — info@saservices.com.ph · +63 (2) 833 05350 · www.saservices.com.ph/courses/service-operations/sdi-service-desk-analyst/
Pricing by proposal. Fees depend on the number of participants, delivery format and exam options. Accreditation marks used under licence; see trademark notices at www.saservices.com.ph/accreditations/
Pricing by proposal. Fees depend on the number of participants, delivery format and exam options. Accreditation marks used under licence; see trademark notices at www.saservices.com.ph/accreditations/