Frontline IT & facilities
Service Desk & Operations
Certification for service desk teams and the people who run data centre facilities.
Service Desk InstituteSDI certification training
SDI certification training
Courses
2 courses in Service Desk & Operations
Foundation
SDI Service Desk Analyst
The practical skills needed to deliver professional, customer-focused IT support — service management, communication, incident handling and problem-solving — with preparation for the SDI Service Desk Analyst certification.
FoundationData Center Facilities Operations
Essentials of operating data centre facilities — the infrastructure, processes and practices that keep critical environments running.
Timetable